Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name www.growlrr.com ("Website"), including the related mobile site and mobile application (hereinafter referred to as "Platform").

The Platform is owned by Growlrr Foods Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 715-A, Suite 1690, 7th Floor, Spencer Plaza, Mount Road (Anna Salai), Chennai 600002, India (CIN U72100TN2025PTC185144) (hereinafter referred to as "Platform Owner", "we", "us", "our").

Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute your binding obligations with Platform Owner.

Age. The Platform is intended for, and orders may only be placed by, persons who are 18 years of age or older. By placing an order you confirm that you are 18 or over. We do not knowingly collect personal data from, or measure the behaviour of, anyone under 18; if you believe a minor has provided us data, contact the Grievance Officer below and it will be erased.

Founding batch and the ₹1 reservation

1. A ₹1 reservation holds a place in the founding batch. It is not a purchase, it does not transfer any goods, and the balance for the box is payable only when we are ready to ship it to you.
2. The ₹1 is refundable in full, at any time before the refund date shown on your reservation, for any reason or none. If we have not shipped by that date, it is refunded automatically without you asking.
3. Founding places are allocated in the order payments are received. They are never drawn, balloted or awarded by chance, and no element of the offer depends on luck.
4. The first five Starter Box reservations receive their first box at no charge. We do not advertise this on the pages where you reserve, because we would rather people reserve for the product than for a free box; it is stated here, it applies automatically, and we tell you as soon as you have paid. It applies to Starter Box reservations only, not to life-stage packs, and not to reservations made by us for testing.
5. Prices, pack contents and the shipping window may change before the batch ships. If anything material changes you may take the refund; we will not charge you the balance without telling you what it is.

Measurement and analytics

1. We measure how the Platform is used so that we can improve it. The full list of what is recorded, why, and which of it you control is set out in our Privacy Policy, which forms part of these Terms.
2. Records that are not part of an order are used in aggregate. We do not store IP addresses, we do not track you across other websites, we operate no advertising or retargeting pixel, and we do not sell or share your information with data brokers.
3. Behavioural measurement can be switched off at any time from “Your privacy choices” at the top of the privacy policy. Switching it off does not affect your ability to sign in, to place or receive an order, or to get support. Records that form part of an order — what you reserved, what you paid, and the messages we sent you about it — are kept regardless, because they are the record of the transaction and we are required to retain them.
4. We give no warranty that measurement is complete or uninterrupted, and nothing measured on the Platform is advice about your animal. Any figure shown to you by a tool on this Platform is a calculation from the information you entered, not a veterinary diagnosis or prescription.

Terms of Use

1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose.
3. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner.
4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents.
5. You acknowledge that unauthorised use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
6. You agree to pay us the charges associated with availing the Services.
7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
8. You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third-party websites.
9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
10. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees.
11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
14. We may decline to provide, or may discontinue, the Services to any person, and may close an account or reservation, where there is abuse, threats or harassment directed at our staff, attempted fraud, or misuse of the Platform. Any such decision is based on conduct alone and never on caste, religion, sex, place of birth, disability or any other protected ground. Refusing service does not affect money you have already paid: any amount paid for Services we decline to provide is refunded to you in full by the original payment method, and your rights under the Consumer Protection Act 2019 are unaffected.
15. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.