Refund & Cancellation

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Refund & Cancellation

1. Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
2. Growlrr Foods Pvt Ltd does not accept cancellation requests for perishable items like eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt.
4. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.
5. In case of any refunds approved by Growlrr Foods Pvt Ltd, it will take21 days for the refund to be processed to you.

Return Policy

We offer refund/exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

In order to become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have original packaging.
• Only items found defective or damaged are replaced based on an exchange request.

You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories would be identified to you at the time of purchase.